Sara Lehman Laskey
VP and Chief Experience Officer
The MetroHealth System
6:00 PM CASE STUDY: How MetroHealth System Transforms Real-Time Patient Feedback into a Better Experience through User-Centered Design
Sara Lehman Laskey revolutionized MetroHealth System’s feedback collection methods with short-form surveys, allowing actionable customer data to be available for tactical implementation immediately. Beyond data collection, her PX team uses user-centered design principles to ensure changes made based on that data are high impact. In this case study, Sara highlights best practices in user-centered design and shares some of the biggest user-centered “wins” at MetroHealth.