March 25-27, 2018
Hotel Colonnade, Coral Gables

Sara Lehman Laskey

VP and Chief Experience Officer
The MetroHealth System


6:00 PM CASE STUDY: How MetroHealth System Transforms Real-Time Patient Feedback into a Better Experience through User-Centered Design

Sara Lehman Laskey revolutionized MetroHealth System’s feedback collection methods with short-form surveys, allowing actionable customer data to be available for tactical implementation immediately. Beyond data collection, her PX team uses user-centered design principles to ensure changes made based on that data are high impact. In this case study, Sara highlights best practices in user-centered design and shares some of the biggest user-centered “wins” at MetroHealth.


Check out the incredible speaker line-up to see who will be joining Sara.

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