March 25-27, 2018
Hotel Colonnade, Coral Gables

Sandy Rader

Chief Nursing Officer, VP of Patient Care Services

1:15 PM CO-OP KEYNOTE: Reimagine the Patient Experience - Explore the Journey to Transform the Patient Experience

UPMC is an integrated global health enterprise and one of the leading nonprofit health systems in the US.  In this session, Mary Beth Jenkins, CCO on the insurance side, and Sandy Radar, CNO on the hospital system side, come together to discuss UPMC’s vision for a more holistic patient experience.  Together, they will explore:
  • How leaders and divisions of an integrated, global health enterprise collaborate
  • How each division values and structures PX differently
  • Transforming PX feedback into meaningful tactics

Check out the incredible speaker line-up to see who will be joining Sandy.

Download The Latest Agenda