March 25-27, 2018
Hotel Colonnade, Coral Gables

Mary Beth Jenkins

Chief Operating Officer
UPMC Health Plan


1:15 PM CO-OP KEYNOTE: Reimagine the Patient Experience - Explore the Journey to Transform the Patient Experience

UPMC is an integrated global health enterprise and one of the leading nonprofit health systems in the US.  In this session, Mary Beth Jenkins, CCO on the insurance side, and Sandy Radar, CNO on the hospital system side, come together to discuss UPMC’s vision for a more holistic patient experience.  Together, they will explore:
  • How leaders and divisions of an integrated, global health enterprise collaborate
  • How each division values and structures PX differently
  • Transforming PX feedback into meaningful tactics


Check out the incredible speaker line-up to see who will be joining Mary Beth.

Download The Latest Agenda