March 25-27, 2018
Hotel Colonnade, Coral Gables

Jennifer Morrison

Senior Executive Director, Patient Experience and Digital Operations
Sanford Health


8:45 AM CO-OP KEYNOTE: When Two Worlds Collide - How Sanford Health Reinvents Experience

Jennifer Morrison came to Sanford Health with significant hospitality and retail experience, not fully understanding that she would be tasked with speaking a different language. That’s when she met Ashley Nelson; a passionate, patient centered nurse with more than 10 years experience. Together, Jennifer and Ashley moved mountains, trained more than 28,000 team members and elevated the experience. In this session, they will walk you through key strategies of bringing clinical and nonclinical together, breaking down silos and leveraging technology.


Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda