Jason DupuisPatient Experience Officer & Director of Employee Learning & Development
9:15 AM CASE STUDY: Living Core Values: How Organizational Mission & Vision Shapes Patient Experience
Does the mission and values of your organization truly prioritize the patient experience? Are your caregivers living and breathing this vision? This case study explores how reinventing obsolete core values served as a catalyst to empower caregivers and prioritize critical behaviors impacting patient experience.