March 25-27, 2018
Hotel Colonnade, Coral Gables

Jason Dupuis

Patient Experience Officer & Director of Employee Learning & Development
PM Pediatrics


9:15 AM CASE STUDY: Living Core Values: How Organizational Mission & Vision Shapes Patient Experience

Does the mission and values of your organization truly prioritize the patient experience? Are your caregivers living and breathing this vision? This case study explores how reinventing obsolete core values served as a catalyst to empower caregivers and prioritize critical behaviors impacting patient experience.


Check out the incredible speaker line-up to see who will be joining Jason .

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