March 25-27, 2018
Hotel Colonnade, Coral Gables

Cassandra Crowe

Vice President, Patient Experience
University of Maryland Upper Chesapeake Health


11:15 AM CASE STUDY: What You Need to Focus on Today to Drive Cultural Transformation and Accountability

Hospital leaders are the PX transformation catalyst, therefore, PX leaders are charged with equipping these leaders with the tools they need to be the PX advocate and hold their teams accountable.This becomes even more critical when you are charged with PX leadership system-wide with many locations and organizational cultures. Cassandra Crowe leads us through her keys to pushing a patient-centric culture forward, including:
  • Visibility, Credibility, Trust
  • Bringing empathy back to caregiving: Life Stories Project
  • Developing meaningful partnerships outside the system


Check out the incredible speaker line-up to see who will be joining Cassandra.

Download The Latest Agenda