What did TTEC have to say about the PX Special Report?

What did TTEC have to say about the PX Special Report?

TTEC is a leading global provider of customer experience, engagement and growth solutions. They help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. They partner with business leaders in marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel, driving increased revenue, improved profitability and deeper customer loyalty. With more than 48,000 employees and 85 sites around the world, and interacting with 3.5 million customers every day in 23 countries, its no wonder that Ttec found it important to follow up on what Patient Experience looks like globally.

Ttec Reviewed our Key Findings on the PX Special Report and here is what they found.

  • 52% of consumers report searching online for health- or care-related information.
  • 83% of consumers prefer dealing with human beings over digital channels to solve customer services issues.
  • Year-round agents renewed 7% greater than new associates

What are you doing to make sure that your customers and patients are being taken care of properly?

Did you get a chance to review the Special Report for Patient Experience? Email enquiry@iqpc.com and we will send you a copy. 


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